Providing feedback that is focused and relevant empowers people to understand the impact of their behavior and make informed choices regarding their future actions. Effective feedback also helps foster open communication that enables people to work more efficiently together.

Based on years of research and work with corporate, education, government, nonprofit and military leaders, the Center for Creative Leadership has developed a three-step process for delivering effective feedback, called the  Situation-Behavior-Impact   model, or  SBI , for short.

The SBI model works because it is

Do you remember what the listener did? Here are six practices to become a better listener.

1. Hold Judgement.   Keep an open mind, use empathy, acknowledge differences and be patient.
2. Reflect.   Be like a mirror and paraphrase the information and emotion you hear and notice. For example,

We’re excited to introduce Class Two of the WKKF Community Leadership Network. Get to know 80 dynamic leaders from across the country who bring a diversity of experiences and disciplines to work within their

The Class Two fellows